Independent wine merchant, Mill Hill Wines is the most established and longest serving shop on The Broadway in Mill Hill, London. Trading from the same site since 1983, the business sells an array of wines, spirits, craft beers and cigars.
Currently the business is run by husband and wife duo Andy and Naomi Smith. Andy worked in the store for ten years before taking ownership. The business operates one store, an ecommerce website and offers in-store tasting events throughout the year.
Priding themselves on customer service, the team have a combined 50 years’ experience in the trade, offering the loyal customer base with advice on products that they would not normally get in a local off-licence, as Smith explains; “We’re very lucky. We have a lot of loyal customers who travel quite a distance to come and see us as we offer expert advice on all things wine, whiskey and cigars. We are now the most established and longest serving shop on The Broadway.”
2 Mill Hill Wines Case Study EposNow
A key feature of the RetailStore platform that appealed to Smith was that it is a cloud-based EPoS System and retail management system, “I’ve been working with EposNow for a year and I like the fact that the system is cloud-based so I can access it from anywhere. I can be out of the business for a day and still keep track of how things are going.”
As a growing independent retailer, Mill Hill Wines saw instant benefits from the stock control functionality within the system and the integration between ecommerce and POS.
“EposNow built our website, which integrates perfectly with our [in-store] EposNow system. It’s really good for live updates, so if I change a price on the database, it changes the price immediately on the website.”
“Certainly,
with the website, we’ve had almost immediate success. Within the first six
months of being live with EposNow, we had more sales than we had in the
previous two years.”
Andy Smith, Owner, Mill Hill Wines
Over the past 12 months the business has seen many benefits working with EposNow, including the services offered during the onboarding process and beyond. “Training was excellent, very professional and easy to understand. Overall my experience of using EposNow has been very good, I’ve got absolutely no complaints and if anything, ever does go wrong then the team on the Service Desk are always amazing and there to help.”
When asked to sum up working with EposNow, Smith replied, “ I would highly recommend EposNow to anyone who is looking to link a website to a till system.”
We couldn’t agree more.
3 Mill Hill Wines Case Study EposNow
EposNow’s RetailStore platform includes:
EposNow’s RetailStore cloud-based retail management and EPoS software can help you to provide a seamless customer experience both in-store and online. Our innovative cloud-based platform helps retailers make more profits, automate manual process, and fully integrate their entire retail operation easily.
1. Outstanding POS software with real-time, secure stock, sales, and customer data visibility
2. Cloud-based, modular complete retail management platform with enterprise
merchandising and warehousing options including automated and in-transit stock reservations
3. Omnichannel sales and returns processing including click and collect, dropship, and inter-
store transfers
4. Enhanced customer experience with touch screen mobile POS and e-receipt options
5. Advanced real-time reporting including accounting, budgeting and forecasting
6. Marketplace modules for multi-channel online selling
7. Seamless integration into existing ERP, accounting, ecommerce systems, and more
8. Modules for bespoke in-store services such as workshop, VIP customer service and repairs
To arrange a free, no obligation demonstration, ring our friendly sales agents on 0800 030 4459 or visit retailstore.co.uk/arrange-a-demo
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